Community Partners

Here you will find many resources to share with your clients including materials promoting Benefits CalWIN to apply online for CalFresh, Medi-Cal, and CalWORKs and resources to support CalFresh outreach efforts.

March 1st CalFresh Issuance

CalFresh benefits for March will be issued on March 1, 2019 to eligible households.  The single-day, early issuance is intended to shorten the period between February’s early issuance, which resulted in a gap in food assistance for many low-income individuals and households statewide. Households are also reminded that if their required Semi-Annual Reports (SAR 7) or recertifications are due in February, all eligibility verification must be received by February 22, 2019. Households with a recertification due must participate in the required interview. Households that submit their SAR 7 and recertification after February 22 will receive their benefits on the normal issuance date. CalFresh benefits for April will be issued in the usual staggered cycle of the first through the tenth of the month.  CalFresh customers in Santa Cruz County with additional questions may contact the Phone Customer Service Center at (888) 421-8080.

March 2019 CalFresh Issuance Flyers:

CalFresh Toolkit and Resource Guide

The CalFresh Toolkit and Resource Guide includes tips to help community based organizations educate their clients about the CalFresh program and how easy it is to apply. The toolkit provides information about CalFresh, basic eligibility information, creative outreach ideas, and much more!

My Benefits CalWIN

The My Benefits CalWIN website is a fast and easy way to apply for medical, food. and cash assistance. Visit www.mybenefitscalwin.org and see how easy it is to apply online 24/7 for Medi-Cal, CalFresh, and CalWORKs. Use the My Benfits CalWIN posters to tell your clients about My Benefits CalWIN.

Phone Customer Service Center

The Phone Customer Services Center has an automated phone system to access information about public assistance programs. People already receiving aid can use the system to access benefit information, request forms, and report changes to their case. Call 1 (888) 421-8080 for public assistance information 24/7. Help clients access information with the Automated Information System Guide (English and en Español).

To better support our customers, the County of Santa Cruz Department of Human Services Phone Customer Service Center is changing its hours of operation.  Starting Friday, February 1st, 2019, the Phone Customer Service Center will be open from 7:30 a.m. to 5:00 p.m., Monday through Friday

Walk-in hours at 1020 Emeline Ave. Santa Cruz, CA and 18 W. Beach St. Watsonville, CA remain the same, 8am – 5pm, Monday through Friday.  

We look forward to continuing to serve the public during the new hours of operation.

Flyers in English and Spanish are available for distribution:

ENG-PCSC New Hours of Operation Flyer (PDF, 225 KB)

SP-PCSC New Hours of Operation Flyer (PDF, 288 KB)