The Adult Protective Services manager evaluates all reports of suspected elder abuse or neglect outside of a licensed care facility. Reports may be assigned for immediate investigation within 24 hours or 10 calendar days.
Following the investigation, a case plan is developed that may include participation of other community agencies. However, an elder or dependent adult may refuse to consent to investigation or to protection by the Adult Protective Services program. If the adult is severely incapacitated so that he or she cannot legally give or deny consent, a Conservatorship may be recommended.
Some reports may be handled by coordinating with other involved local agencies or family members rather than an in person response by Adult Protective Services.