Electronic Visit Verification is here, and paper timesheets are no longer available. All IHSS Recipients & their Care Providers are required to submit & approve their timesheets either online via the Electronic Services Portal (ESP), or by phone via the Telephone Timesheet System (TTS).
If you need assistance with enrolling for online timesheets, you may also contact the IHSS Service Desk, Monday-Friday 8 a.m.-5 p.m. at (866) 376-7066. For counties other than Santa Cruz, please go to http://www.cdss.ca.gov/inforesources/County-IHSS-Offices to contact your county.
IHSS Care Providers and IHSS Recipients can now access the California Department of Social Services' Electronic Services Portal to get real-time timesheet and payment status information. Using the Electronic Services Portal (ESP) reduces the wait time between mailing a timesheet at the end of a pay period and when the check is delivered. And, by registering on the ESP, you will be able to:
Contact the IHSS Service Desk at 1-866-376-7066 if you are experiencing problems with the ETS, such as:
The TTS is a self-service, telephone system that allows IHSS Recipients and Care Providers to submit and approve their timesheets by telephone. In addition to submitting timesheets, Care Providers are able to listen to timesheet status. TTS is a good option for those who may not have internet access or are blind or have visual impairments that make reviewing and approving an electronic timesheet difficult. TTS is available in English, Spanish, Chinese, and Armenian.
To register for TTS, recipients, and providers will call 833-DIALEVV TTS or 833-342-5388
Blind or visually impaired recipients who speak English or Spanish who require voice interaction that will utilize the 'Press or Say' functionality will call the accommodations line at 844-576-5445
TTS Line: 833-DIALEVV TTS or 833-342-5388
TTS Accommodations Line: 844-576-5445
Timesheets are due at the end of each pay period, on the 1st and 16th of the month. The only time you should submit your timesheet before the end of the pay period is if you have notified the IHSS program that your employment has ended. All other timesheets submitted before the end of the pay period will not be processed until the end of the pay period.
As of January 1, 2021, timesheets will only be available in an electronic format, online, and/or by phone. Visit the California Department of Social Services Electronic Visit Verification for Recipients and Providers for more information.
Upon being hired your employer (IHSS recipient or their authorized representative) needs to complete a Recipient Designation of Provider (SOC 426) Form online via ESP or call the IHSS office at (831) 454-4101 to have the form sent to them. Once this form is complete you will be notified via email or mail about the availability of your timesheet(s).