Frequently Asked Questions



Below are some frequently asked questions. If your question is not answered here, call the Public Authority at (831) 454-4036.

  1. What if I cannot find my Social Security Card? Contact your local Social Security Office and apply for your replacement card. They will provide you with a replacement card within 7 to 14 days. It is highly recommended that you DO NOT schedule an In-Person Orientation appointment until you have your original Social Security Card. To find your local Social Security Office, visit the Social Security Office Locator website at
  2. I already had a background check done for another job – do I need to do it again? Yes. Everyone applying to be an IHSS provider must have a background check done using the form we provide.
  3. I am starting to work for a second IHSS consumer; do I need to do the enrollment a second time? No. An IHSS provider only needs to enroll one time to be allowed to be paid by the IHSS program. It does not matter how many IHSS consumers you work for.
  4. It has been over a year since I was paid as an IHSS provider, do I need to do the enrollment a second time? Please contact the Public Authority at (831) 454-4036. A Public Authority staff member can verify whether or not you need to complete the enrollment process again.