COVID-19 Homeless Services Information

Welcome to the Human Services Department’s COVID-19 informational page for homeless services providers, persons experiencing homelessness or seeking assistance with meeting basic needs,  and other interested persons. We will be updating this page frequently with current resource links and information on the Coronavirus developments and the impacts on our community.

Motel/Hotel Assistance for Families Experiencing Homelessness

The Federal government has declared a disaster situation in California due to COVID-19.  As a result of this declaration, CalWORKs recipients experiencing homelessness are now eligible for additional mote/hotel assistance regardless of whether they have received motel/hotel assistance through CalWORKs during the last 12 months:


To qualify for the assistance families must:

  • Be eligible or apparently eligible for CalWORKs
  • Be experiencing homelessness
  • Have less than $100 in resources

Available assistance:

16 nights of motel/hotel assistance at the following rates:

  • $85 per night for a family of 4 and an additional $15 for every family member beyond a family of four; For example, a family of 5 would receive a nightly amount of $100, and a family of 6 would receive a nightly amount of $115
  • The total nightly amount a family can receive cannot exceed $145

Funds will be placed on families’ EBT cards the same day that the application is completed

To receive assistance:

Contact the County of Santa Cruz Human Services Department’s Benefits offices.  Please note: The County is trying to limit all unnecessary face-to-face contact and is asking customers to contact the benefits offices by phone or electronically: 

To speed up the application process, please have the Homeless Assistance application (Form CW 42) completed prior to contacting the County

Funding Opportunities

Service People Experiencing Homelessness in the COVID-19 Pandemic:

Employment Resources

Eviction and Rent Non-Payment Ordinances

Local ordinances to prevent residential or commercial evictions for non-payment of rent:

Benefit Related Matters During COVID-19 Information

We understand your medical needs and food assistance is a priority for you and your family. Out of an abundance of caution, and in response to the recommendations from Public Health Officials to prevent the spread of COVID-19, Santa Cruz County Employment & Benefit Services walk-in customer service centers at 18W. Beach St., Watsonville and 1020 Emeline Ave., Santa Cruz are modifying office operations to limit unnecessary Face-to-Face contact.  Customers are being asked to conduct all business by phone or electronically. All essential services continue to be provided by phone, online and by mail, while access to the walk-in service centers will be limited, in order to promote social distancing. Nearly all benefit services for Medi-Cal, CalFresh, CalWORKs, General Assistance are available remotely by mail, phone or online through the following access points:
Phone: 1-888-421-8080
Mail: P.O. Box 1320, Santa Cruz, CA  95061

Additional Resources:


Please visit the County of Santa Cruz Health Services Agency Coronavirus Informational webpage for updates and additional information.


If you have questions about Coronavirus/COVID-19, please call (831) 454-4242 between the hours of 8 am and 6 pm, Monday-Friday. Outside of these hours please call United Way of Santa Cruz County at 211 or text "covid19" to 211211.





The County of Santa Cruz does NOT have hotel/motel vouchers for persons experiencing homelessness.  The County is working quickly to develop additional shelter capacity and other venues, such as hotels, for persons who are experiencing homelessness and test positive for COVID-19 or are otherwise medically vulnerable so that they can isolate.  These sites will be updated as new information is available.